Frequently Asked Questions
1. What other charges beyond the per piece
price are there? We have no hidden charges and offer the best prices in the
industry. The two most important items that we offer for free are shipping most
items and always free setup. Here is what is free at FiestaCups,
(ground in US 48 states, except for low quantity etched glasses)
Art development charges
Revisions to design
There is a fee for additional
imprint colors with multi-color decoration, and there is a fee for an imprint
color not of our standard selection. Georgia shipment destinations are subject
to sales tax.
2. Will I receive a proof? Yes and it is
free with unlimited revisions and includes a virtual image. You will receive a
proof and virtual image from your account representative, normally the same day
that you place the order and always within 24 hours. We ask that you review the
proof and then reply to the email that everything is satisfactory, or that you
would like to make changes.
3. Can I get a proof before I order? Absolutely,
and we encourage it. Just follow this link to sign up for a free proof: FREE
PROOF BEFORE I ORDER.
4. When will my order ship? 90% of orders ship 3-5 days after approval
of the proof. Some larger quantities and etched glassware takes just a bit
longer. If you tell us the required in hands date, we can usually accommodate,
and would notify you if there is a problem. If we miss a date that we accepted,
then there is no charge.
5. When will I receive my order? After
proof approval, you will receive an email with the estimated ship date and
arrival date. We are located in Georgia and 70% of the US is a two day transit
via FedEx Home or FedEx Ground. Other FedEx Express options are available.
6. What is a “Virtual Image”? A virtual
image is a combination of an image of the item with the artwork imposed on it.
It gives a close approximation of your product will look, but is not an actual
photograph of your custom product. We include a virtual image with a every
7. Can I see
what my item will look like before I order? See question #3.
8. A friend
told me about your newsletter. How do I
sign up? Our newsletter is popular. Usually each issue has a story from one
of our customers of how they used their FiestaCups product, a drink recipe,
some news of what is new, and a discount. You can sign up at via this link: SIGN ME UP FOR THE
9. I want to
communicate to someone before ordering.
What is the best way? We want your communication! Since every order
is personalized or fully custom, we plan to communicate with you. You can call
800-318-9842, email email@example.com, click on
the Live Chat, or Skype: fiestacups.
10. I ordered more than the minimum of an item,
but the higher price still shows up in the shopping cart. The 1st
line in the shopping cart will show the item, quantity ordered, and the price
for the minimum quantity. The 2nd line, however, will show the
quantity discount and deduct it from the total.
11. Can I get a sample of your items? Yes.
We can provide random samples of previous projects. Please send your request to
12. I want my order to be ½ of one color cup
and ½ of another color. How do I order? You can do this without extra
charge. Order online as if you were ordering a single item color in the total
quantity, and then just indicate in the Special Instructions that you would
like to ½ in another color. When we send the proof and virtual image for your
approval, your selections will be clearly indicated.
13. My items are for a business. Can I use a
purchase order? Yes, a purchase order is offered as a payment method for
corporations and institutions.
14. I want to change some things of a design
shown. Can I do that? Yes. Each order is custom made and so changes can be
made. You can tell us via the “Special Instructions” , email firstname.lastname@example.org after you place the
order, or call 800-318-9842.
15. Is there an extra charge for decorating
both sides of the item? No, except for etched glass. Some items, such as
the bottle koozies, are only able to be decorated on one side (There is no
discount to decorating only one side)
Do I need
to select a font? Yes, we have over 150 font selections and we are happy
use a special font that you have found elsewhere
Can I use
PayPal? Yes, PayPal is integrated into our SSL secured 1 Page Checkout
system (see next question)
the methods of payment at Checkout? FiestaCups has SSL a secured 1 page
checkout. From this Checkout, you can securely pay with VISA or MasterCard.
Also, from this Checkout, you can select PayPal
and be transferred into their payment processing system.
Can I use
Google Checkout? Yes, Google Checkout is offered as an alternative to our
own in house system. Google Checkout offers past Google Checkout users ease in
filling in their billing and shipping information.
20. I want to order a quantity that is not
shown on the pricing grid. Can I do that and how much will cost? Yes, you
can order any quantity above the minimum. The pricing grid quantities show the
price at and above which you will pay. For example, if you order 175 cups, you
would receive the piece price shown in the quantity column for “150”. The next
piece price break is at 250, so if you order 265, you would pay the piece price
in the quantity column for 250.
21. I want a custom design, but I do not have
my own artwork. How should I
proceed? Just contact us via the contact form, email@example.com, or 800-318-9842,
tell us the basics of your design idea, and our artists will be happy to work
with you. We have access to millions of royalty free artworks and fonts, and
our artists enjoy creating unique designs. There is no extra charge for this
22. Do you have any specials? We
periodically send special coupon codes to previous customers, blog commenters,
and those who sign up for our mailings.
23. Is there a discount to reorder? Yes.
There is a $10 discount for exact repeats of the same artwork on the
same. This discount is on top of any other discounts. Enter the coupon code
REPEAT at checkout.
24. Can I have more than one imprint color? Yes
for some products. Because of the differences in accommodating multiple imprint
colors on various items, we recommend that you send us the artwork in advance
for evaluation. If you have a design in mind that uses lots of colors, or very
high resolution images such as photographs, you should look for products under
the Full Process Color section.
25. I want to use a font that is not listed.
Can I send you another font? Yes, and we will only use it for your order.
Just indicate in the Special Instructions that you will be sending a font.
Email the font to firstname.lastname@example.org